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| Steven Pugh |
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Email: spugh@world.std.com |
| Objective | Employment | Education | References |
Network administration position where my knowledge and experience are challenged by the goal of using technology to improve how your company does its business.
Gradient Corporation 11/99 to 2/02 An environmental consulting firm risk assessment, contaminant fate and transport, and environmental chemistry. Network and Facilities Manager
- Single person responsible for installation, repair, maintenance, and upgrades to all information and communications systems.
- Upgraded company to a customized version of Microsoft Office 2000, which included workgroup templates, customized installation, and hardware upgrades.
- Oversaw and implemented all information and communication system of home office migrating to a traditional office space in our Mercer Island, WA office.
- Designed and installed a Windows 2000 Active Directory infrastructure, which coexists with existing Netware 4.11 NDS infrastructure.
- Installed a Citrix Metaframe 1.8 terminal server, which provided remote users access, via dial-up and Internet, to our accounting system, library databases, Outlook Email, and Microsoft Office.
- Migrated from company email system from GroupWise 4.1 to Exchange/Outlook 2000.
- Integrated both Palm Pilots and Pocket PC's into environment, including wireless remote synchronization.
- Ongoing migration to Windows 2000 and XP professional desktop operating systems.
- Implementation of a Windows 2000 Distributed File System.
- Move and upgrade of Semaphore accounting system.
- Installation of company-wide anti-virus systems, including InoculateIT and Scanmail for Exchange.
- Configuration and management of Checkpoint Firewall.
- Assumption of all Facilities responsibilities, including interaction with building management, moving furniture and space design, responding to employee's complaints and concerns, overseeing facilities improvements and repairs, and minor repairs and fixes, and space allocation.
- Responsible for all food and beverage purchasing and stocking.
FM&D 9/98 to 6/99 A provider of new and recycled office furniture and workspace planning and design. Network Administrator
- Had sole total responsibility for maintenance, repair, Y2K compliance, and general hardware/software support for the entire company’s information systems infrastructure, which includes one NetWare 3.12 fileserver, four NT 4.0 servers, Microsoft Exchange 5.5, and 60+ Windows 9x desktops and laptops, HP laser printers, 10BASET Ethernet hubs, and 3Com and Bay Networks routers connected to our four location Wide Area Network.
- Planned and implemented upgrade to NT network from a single server which provided all network services to a four server master domain model which provides more redundancy, better load balancing, a more comprehensive backup/recovery strategy, better security, and more reliable foundation to expand network services.
- Worked in an ad-hoc team to devise, test, and implement a new internal main supplier catalog coding system which significantly improved end users processes involved in obtaining various sets of pricing for different customers.
- Provided low-level maintenance, repair, and general support for Seimans 9200 phone switch and voicemail system.
- Upgraded Internet service from dual channel ISDN to 768k SDSL service which saved over $400 a month in access charges.
- Beta-tested and recommended improvements to multimedia CD-ROM presentation used by sales.
- Designed, installed, administrated company Intranet using Internet Information Server 4.0. and HTML programming skills learned at Northeastern University.
- Successfully migrated E-mail system from Exchange 4 to Exchange 5.5.
Millennium Pharmaceuticals 1/97 to 9/97 A research based pharmaceutical company in the drug discovery market. Systems Engineer
- Managed and maintained a corporate Wide Area Network consisting of two Ethernet LAN’s, in our Cambridge and Framingham offices interconnected through a 56K link, one NetWare 3.12 fileserver, a Windows 95/NT network, and a Shiva Netmodem.
- Provided direct user support for the network and its services, user software, and printers.
- Administered Microsoft Mail 3.2 and SMTP Gateway.
- Assisted in conversion to Millennium’s network, phone system, hardware, and software.
- Performed hardware repairs, upgrades, and maintenance on PC’s, fileservers, and laser printers.
Eastern Research Group 2/95 to 8/96 An environmental consulting firm specializing in regulatory and policy analysis, technical writing and communications, and software development. Systems Administrator
- Managed, maintained, and performed upgrades on a corporate Wide Area Network consisting of two Ethernet LAN’s, in our Lexington, MA and Arlington, VA offices interconnected through an ISDN link, four NetWare 3.1x fileservers, one dial out server, one dial in server, a Shiva LanRover E/Plus, and one Intel NETSatifaxtion server.
- Provided direct user support for the network and its services, user software, PC hardware, laser printers.
- Determined, by working with several layers of management, computer allocation and upgrades for staff and acted as a user representative and technical advisor for hardware, software, network equipment, and printer purchases.
Managed all purchasing of network equipment and software, computers and replacement computer parts, printers, and user software, and was primary interface with company’s IT vendors.- Maintained corporate email system and its MHS connection to the Internet.
- Designed and installed network of our Arlington, VA office.
- Setup and configured ISDN WAN connection which greatly improved corporate communication.
- Configured Windows to bring Internet access right to the user’s desktop through corporate LAN, using Trumpet Winsock and Netscape through a connection with TIAC, an Internet Provider.
Whalen and Company 4/94 to 8/94 A project management firm specializing in wireless communication site development. LAN Administrator
- Provided end user support for Netware 3.12 network, PC hardware, Hewlett Packard Laserjets and Plotters, DOS 6.2, Microsoft Windows 3.1, Microsoft Word, Excel, Project for Windows, Lotus CC-Mail and Delorme Mapexpert software.
- Managed a Netware 3.12 fileserver and a 30+ node 10BASET Ethernet LAN.
- Supervised LAN connection to a TCP/IP WAN, and expansion of the LAN into a branch office that required the use of a fiber optic connection.
- Specified, selected, and ordered computer and network equipment and worked with client's IT group and third party vendors to insure the productivity of our project office.
- Decided the computer allocation for the project management staff.
- Provided support for project office's Merlin Legend II telephone system.
MITRE Corp 4/90 to 11/91 A non-profit research and engineering company that primarily supports the US Air Force. PC Support Technician
- Diagnosed and solved PC and Macintosh hardware and software problems at many user locations averaging a four to eight hour time frame from problem report to solution.
- Configured and upgraded DOS based and Macintosh personal computer hardware, including memory, hard disk drives, floppy drives, and interface cards to user specified parameters.
- Setup and tested computer and associated peripherals at user site, connected computer to the thin Ethernet, Farallon Phonenet or Localtalk networks and to in-house mainframe connection.
- Recovered data for executives, using Symantec's SUM Recover, saving the company an incalculable amount of time and money by recovering the data.
- Administered an Appleshare fileserver for my group.
- Successfully interacted with a sophisticated user community. (i.e. minimal complaints)
Motorola Recovery Services 6/89 to 2/90 A venture of Motorola, Inc. engaged in the development of innovative telecommunications disaster recovery services. LAN Administrator
- Assisted co-workers with problems they had with Microsoft Word and Excel for Macintosh and Claris MacDraw.
- Produced an easy to follow guide on how users can backup their computer.
- Administrated an Appleshare fileserver for my company, and performed routine backups.
- Installed new telecommunications equipment in prototype configurations for engineers to test
- Planned and supervised installation of engineering test lab, interfaced with several other departments during planning and installation.
Bose Corporation 6/88 to 3/89 A manufacturer of high quality speakers and portable stereo systems. Third Shift Computer Operator
- Managed batch jobs and backups on three HP 3000 series 70 mainframes.
- Distributed reports to four Bose locations.
- Evaluated problems on all systems and peripherals and contacted proper support personnel.
Northeastern University 4/99 to present 75% coursework completed to a B.S. in Operation Technology. 3.93 GPA Internet Technologies Certificate (Webmaster). 3.88 GPA Computer Programming Certificate (Software Development). 3.93 GPA Self study and on the job experience 3/99 to 6/99 Microsoft Certified Systems Engineer (MCSE) + Internet Certification with: Internet Explorer 4 administration kit, MS Proxy Server 2.0, Internet Information Server 4.0 tests passed. New Horizons Computer Learning Center 9-97 to 1/98 Microsoft MCSE NT 4.0 training courses. Microsoft Certified Systems Engineer (MCSE) Certification with: Windows 95, Windows NT Server 4.0 Core and Enterprise Technologies, TCP/IP in NT 4.0, Exchange Server 5 tests passed. Harvard University Extension School. 9/94 to 6/95 Completed one year of courses towards Liberal Arts degree. 3.4 GPA Boston University Corporate Education Center 6/93 to 9/93 LAN Administration/Novell CNE Certification course. CNE in Netware 3.1x from 9/93 to 10/96. Wentworth Technical School 4/87-1/88 & 3/89-6/89 Received 97% average in obtaining certificates in Computer and Telecommunications Technology
Ask and you shall receive